Refund Policy

At VendorPride.com, we strive to provide high-quality products and excellent customer service. Due to the nature of our custom-made products, we have specific guidelines regarding returns and exchanges. Please review our policy carefully.

Custom-Made Products:

All products sold through VendorPride.com are custom-made to order. Because of this, we do not accept returns or exchanges unless the product you received is defective or incorrect. This policy helps us maintain the quality and uniqueness of our merchandise.

Defective or Incorrect Items:

If you receive a defective or incorrect item, we’re here to help. Please follow these steps: Contact Us: Notify us within 30 days of receiving your order by emailing [email protected]. Include your order number, a description of the issue, and any relevant photos. Resolution: Once we receive your email and assess the situation, we will offer to either reship the correct item or provide a refund, depending on the nature of the issue.

Shipping Costs:

We do not cover the cost of return shipping unless the item was received in a defective or incorrect condition. In such cases, we will provide a prepaid return label.

Order Changes and Cancellations:

Since our products are custom-made, once an order is placed, it is immediately sent into production. Therefore, we cannot accept cancellations or changes once the order has been submitted.

Lost Packages:

If your package is lost in transit, please contact us with your order details. We will work with the carrier to locate your package and, if necessary, reship your order at no additional cost.

Exchanges:

We do not offer exchanges for custom-made items unless there is a defect or error on our part.

Refunds:

Refunds are only issued for defective or incorrect items. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of paymDividerent.

Contact Us:

For any questions or concerns regarding your order, please email us at [email protected]. We are committed to ensuring your satisfaction and will respond promptly to address your needs.